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The Information Technology Strategy for the Victorian Government, 2016 to 2020

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IT strategy report card – 31 March 2017

The annual report card on the Victorian Government Information Technology Strategy is now available, and it shows significant progress in the past year.

Most actions have been delivered or are on track, setting the foundation for the next stages in delivering a more cohesive approach to government’s use of technology, and improving how Victorians engage with Government.

Of the 22 actions due to be delivered by 31 March 2017:

  • 19 are fully complete
  • two are complete but still going through approval, and
  • one has been intentionally delayed, due to the significant change it entails.

Four remaining actions due by 30 June 2017 are on track (see table below).

Much of the work completed in the past year relates to reviews and developing performance frameworks, and generally developing strategies or analysis that will inform the next stages. The actions completed so far provide solid foundations for the next stages.

Importantly, two of the actions have led to two major RFT’s (requests for tender) being released to market for whole of Victorian Government Finance and Human Capital Management systems.

Making progress was a joint effort by many departments across Government.

A 2017-18 Action Plan, updating the five year strategy, is being finalised to build on this progress.

Status of Actions (in date order) of the Victorian Government IT Strategy 2016 to 2020

# Action Status Next steps
JUNE 2016
1 Introduce legislation to reform the Freedom of Information Act 1982 (Vic) and the Office of the Freedom of Information Commissioner COMPLETED

On 22 June 2016, the Hon. M. Pakula introduced the Freedom of Information Amendment (Office of the Victorian Information Commissioner) Bill 2016.

Finalise legislation and establish FOI Commissioner.
23 Review and update the ICT Governance Education Program for executives sitting on ICT project boards COMPLETED

An internal review and update of the ICT Governance Education Program was undertaken, following consultation with the CIO Leadership Group.

The review recommended minor changes which were implemented, pending creation of the ICT Capability uplift plan (Action 26).
JULY 2016
12 Develop a statement of direction for a workplace ICT environment with a supporting implementation roadmap COMPLETED

The Workplace Environment Statement of Direction includes an implementation roadmap. The Statement was approved by the Victorian Secretaries Board, following consultation with departments, Victoria Police and CenITex.

Work with departments and CenITex for ongoing implementation.
20 Finalise CenITex governance arrangements COMPLETED

Changes to CenITex governance arrangements were approved by the Minister for Finance in mid-June and noted by the Victorian Secretaries Board in June 2016.

The CenITex Enabling Order to amend CenITex governance arrangements was approved by the Governor in Council on 12 July 2016 and published in Government Gazette G28 (page 1853) on 14 July 2016.

22 Develop and implement a series of changes to improve ICT project delivery (ICT Dashboard; quality assurance; independent advice) COMPLETED

The ICT Dashboard covers 187 agencies and was launched on 14 July 2016.

The approach for quality assurance and independent advice has been completed and approved by government.

DPC to establish procurement panels for independent advice and quality assurance to ease procurement of these services.
13 Develop a statement of direction for a Victorian Government data network, including a future design supported by an implementation roadmap and preliminary business case COMPLETED

The Network and Cyber Security Statement of Direction was approved by the Victorian Secretaries Board.

The Statement of Direction supports future design and includes an implementation roadmap and preliminary business case.

Work with CenITex, VicTrack and DTF regarding implementation.
16 Develop a statement of direction for human resources systems that will support a common systems approach for human resources for the government COMPLETED

The Human Resources Systems Statement of Direction was approved by the Victorian Secretaries Board.

Identify a first department and initiate a project. DPC is working with DELWP as the first department and the government went to market in March for implementation.
17 Develop a statement of direction for financial systems that will support a common systems approach to finance for the government COMPLETED

The Finance Systems Statement of Direction was approved by the Victorian Secretaries Board, and is available here:

Identify a first department and initiate a project. DPC is working with DTF as the first department and the government went to market in March for implementation.
2 Review how the government measure the release of data by developing performance indicators for quality and usefulness COMPLETED

Performance Indicators have been developed and published on the Data.Vic website following wide consultation. An opportunity for further comment remains open.

Ongoing data users consultation; develop operational framework; operationalise; evaluate impact
21 Establish a performance management framework for CenITex COMPLETED

The performance management framework was developed by CenITex in consultation with its Board and customers. The CenITex Board approved the framework on 29 September 2016.

CenITex to operate under the framework in consultation with its customers.
24 Review how the government procures ICT COMPLETED

A review was undertaken within DPC to examine existing procurement arrangements, processes and tools, including ICT services obtained through the eServices Register. The Victorian Government Purchasing Board and the CIO Leadership Group were consulted on the process to establish State Purchase Contracts.

Further, the government successfully undertook a streamlined procurement approach for cross-government ICT purchasing in its market approach for Finance and Human Capital Management systems (under Actions 16 and 17).

Review the software platform that is currently in use to deliver the eServices Register, with a view to enhancing functionality and ease of use.
7 Develop a unified consultation and collaboration platform COMPLETED

The Consultation and Collaboration Platform has been developed and successfully piloted with Regional Development Victoria in the Department of Economic Development, Jobs, Transport and Resources.

Since launch more than 75 consultations have been either completed, are underway or planned for release.

Further enhancements to the platform are in plan; focus is on tools to build audience and better analytic capability.
3 Develop an information management framework COMPLETED

The Information Management Framework was approved by the Chief Information Officers Leadership Group.

The framework is now guiding policy and standards.
8 Pilot an API Gateway to facilitate sharing between agencies and the community COMPLETED

VicRoads piloted the citizen-facing Live travel time data API that publishes real-time open datasets to improve travel conditions for Victorians.

The API broadcasts emergency road closures, travel times and variable speed limits.

Lessons learnt from the pilot have been shared with DHHS which established a Web API Gateway platform for use by all departments.

A WOVG API Strategy is under development.
14 Develop a statement of direction, and an overarching strategy for cyber security COMPLETED

The Network and Cyber Security Statement of Direction was approved by the Victorian Secretaries Board.


Cyber Security Strategy: was developed by the Cyber Security Strategy Group (CSSG), composed of subject matter experts from the Victorian Government, the Commonwealth Government and major enterprises.

The Strategy has been completed, and is pending final approval before publication.

A team will be established within DPC to plan implementation of the Cyber Security Strategy.

The Cyber Security Strategy outlines a three year rolling program of work, which will commence in July 2017.

18 Develop standards and improved procurement models for government agencies to access cloud services COMPLETED

The Cloud-based ICT Services Checklist provides guidance.

The improved procurement model has been completed, following consultation with government Chief Procurement Officers.

Further guidance is under development covering data sovereignty in relation to cloud services.
25 Undertake a Public Sector Innovation Fund project with Code for Australia (Code for Victoria) COMPLETED

Code for Victoria has delivered three tools that are live and running at DELWP, Victoria Legal Aid (VLA) and DTF.

The value of embedding external capability has also been demonstrated through each department adopting new ways of working. VLA has introduced a full-time service design role, and both VLA and DELWP have extended their fellowship team directly with Code for Australia.

From this success, a new round of Code for Victoria – Women in Tech (focusing on all-female fellowships) was launched by the Special Minister of State in March 2017.
4 Create a data agency that will better use and share data and information to improve policy making and service design COMPLETED

The form and functions of the Victorian Centre for Data Insights were approved by the Government in December 2016, and recruitment is underway for its inaugural Director – the Chief Data Officer.

The Centre has been designed to have a whole-of-government focus in helping transform the way government uses data and generates insights to tackle issues to achieve better policy planning and service design.

Continue consultation across government and with key stakeholders on the role and operations of the Centre.
26 Develop an upskilling plan for ICT capability within the government INITIAL PLAN COMPLETED, undergoing validation

The plan has been completed. The proposed plan involves a measure of change within the VPS, therefore a further round of validation and consultation is being undertaken to refine the plan and create further stakeholder buy-in.

Undertake further validation of the plan prior to approval.

Commence implementation of the plan.

9 Develop a framework and standards for digital assets, including mobile apps, websites and other digital services COMPLETE, pending approval

A detailed framework containing a comprehensive series of standards, guides and advice has been completed and is undergoing a final approval process prior to publication.

Publish framework and utilise existing committees and channels to promote use.
MARCH 2017
5 Identify potential master data sets and design the cross-sharing of these data sets with a supporting business case COMPLETED

A list of potential master data sets is included in the Master Data Approach.

A supporting business case has been developed for employee identity master data set (see Action 15 in the Victorian Government IT Strategy 2016 to 2020).

Determine an order of priority and propose further cross-sharing projects as business sponsors are identified.
15 Develop a statement of direction for staff/ contractor identity management, with a supporting implementation roadmap and business case to enable workplace, shared services, and network standardisation COMPLETE, pending approval

The Workforce Identity and Access Management Statement of Direction has been completed and is in the process of final approval prior to publication (expected April 2017).

The Statement of Direction contains Identity Schema as a key deliverable in support of Action 5.

The preliminary business case and roadmap calls for the development of an Identity and Access Management strategy.

Work with CenITex and departments to identify projects arising from the Statement of Direction.

Develop an Identity and Access Management strategy to support the Statement.

APRIL 2017
6 Explore options for the long term storage of data, which should aid discovery, increase security and improve availability of government information ON TRACK

An options paper is on track for completion in April.

Make a decision on the preferred option and promulgate further advice on how that option should be progressed.
19 Develop a statement of direction and implementation plan for automated briefing processes and associated document & information management to support streamlined government briefing. ON TRACK

Completed and undergoing final approval.

Work with departments to identify projects arising from the Statement of Direction.
MAY 2017
10 Review government’s digital presence with a view to consolidation where it will make information discovery easier for citizens, and develop a framework for delivery ON TRACK

Proof of concept has commenced with the DPC Single Digital Presence (SDP) project. A business case was prepared indicating the need for change both from a customer perspective and overall costs savings to DPC while outlining the way forward.

The single digital model has been designed to be highly scalable with a view to providing a whole of government solution. Successfully deploying SDP for DPC proves the concept for a wider roll out to the rest of government.

Commencement of SDP platform development, content strategy, auditing and migration.
JUNE 2017
11 Development of Service Victoria, including the development of a digital distribution channel for simple, high volume transactions ON TRACK

Ongoing development continues. A customer website has been developed and tested with users. Procurement for System Integration technology and services is complete and integration into select government back-end IT systems begins mid-2017.

Following initial development and testing, the first digital transactions available for Service Victoria are expected to go live in 2017/18.